EmberlySupport
Email emberlyapp@proton.me and we'll get back to you as soon as we can, usually within two working days.
Forgot your password
On the sign-in screen tap Forgot password?, enter your email, then type the code we email you and choose a new password.
Cancel or change your subscription
Subscriptions are handled by Apple. On your iPhone open Settings, tap your name, then Subscriptions, then Emberly. Cancel at least 24 hours before the renewal date. For refunds, use reportaproblem.apple.com.
Delete your account
In the app open the You tab and tap Delete account at the bottom. Your account, meals, streak, coins and photos are deleted straight away. Deleting your account doesn't cancel an Apple subscription, so cancel that too. If you can't get into the app, email us from your account's address and we'll delete it for you.
Report a post or block someone
In the Community Kitchen, tap the three dots on any post to report it or block the person who posted it. A post you report, and everything from someone you block, disappears from your feed straight away. We review every report within 24 hours.
Coins and Charity cook
Coins are earned by logging meals and spent in the Shop. Charity cook turns coins into a donation we make to a UK food bank. It needs an active Emberly Pro subscription, and we review each one before donating. See section 6 of the Terms.